Driver Manager/Dispatcher

JOB SUMMARY: 

The Driver Manager/Dispatcher position is responsible for providing timely, accurate and appropriate transportation of time- sensitive freight of general commodities, also products requiring temperature control, such as frozen food, produce, live plants, plastic film, and textiles throughout the contiguous 48 states.

 

ESSENTIAL DUTIES/RESPONSIBILITIES:

(The following statements describe the general nature of work being performed in this job.  They are not intended to be an exhaustive list of duties.  Additional responsibilities may be assigned by management.)

 

  • Productively manage the company’s trucks, trailers and freight on your fleet. Should be monitored daily rather they have movement or not

  • Coordinate with customer service and planners to ensure all drivers are picking up and delivering freight on time, loading/unloading delays, weather delays, breakdowns or anything that may interfere with scheduled appointments.

  • Proactively communicate potential service issues to the appropriate parties. If needed, implement corrective action plan

  • Make executive decisions for your drivers and get them everything they need (i.e. home time, vacations)

  • Monitor drivers hours as well as routes to ensure driver goes truck routes, mileage and motivate the driver to perform their duties

  • Maintains professional telecommunication contact with drivers and others as necessary to facilitate timely and accurate delivery of freight

  • Fulfills and prioritizes requests by clarifying information; completing transactions and forwarding requests (i.e. turn fuel cards on/off, update D1 messages, issue t-checks)

  •  Perform basic accurate data entry; and demonstrate ability to learn new computer programs

  • May have to work Saturday or Sunday and cover shifts as needed

  • Multi-tasking- balancing multiple issues regarding driver needs, dispatching loads, safety concerns, customer service, breakdown and many others

  • Be able to bring ideas and work with minimal supervision, be able to take simple directions and provide detailed solutions.

 

KNOWLEDGE/SKILLS/ABILITES:

  • Ability to communicate effectively in verbal and written form with a strong customer service orientation

  • Solid typing and computer skills; detail oriented

  • Ability to adapt to change in a fast-growing production environment.

  • Ability to handle multiple projects simultaneously; very fast pace

  • Ability to use multiline telephones, fax machines, and personal computers

  • Ability to manage, at times, stressful situations while maintaining good customer service / professional relations.                                                                                                                           

EDUCATION / EXPERIENCE:

  • High school Diploma or GED preferred

  • Previous Dispatch and Trucking experience a plus; however not required.                                                                                                             

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